Frequently asked questions

Registration

1. How do I register?

We’ve tried to make the process as easy as possible. Within just a few clicks you can register a Giving Together personal page or team page:

• Click Donate
• Choose your Giving Together initiative
• Are you creating a personal page? Or starting a team?
• Follow the steps in the registration form
• Required fields are marked with an asterisk (*)

2. Is there a registration fee?

No, there is no registration fee. We do encourage you to kick off your personal fundraising by making a personal donation to your Giving Together fundraising page.

3. How do I join an existing team?

• Click on Donate
• Search the name of an existing fundraising team. You can search using the name of a fundraising team or an individual who is a part of the team.
• Click on Join team
• Follow the steps on the registration form

4. Do I have to raise a minimum amount to participate?

No, you do not have to raise a minimum amount to participate in a Giving Together fundraising initiative.

5. I am having trouble registering. Who do I contact?

We are here to help! Contact our team by email at [email protected] or by phone at 403-943-0615.

Fundraising

6. How will my money be used?

Calgary Health Foundation is relentlessly advancing care, wellness and research in our Calgary hospitals and community health care programs. We work with our partners at Alberta Health Services to identify the areas of greatest need where donors can have the biggest impact on improving the care delivered every day to individuals and families.

We fund a wide range of board-approved projects, like building a new NICU at Foothills Medical Centre, or creating a hybrid operating room that allows multiple surgical procedures to be performed simultaneously.

Over 25 years, Calgary Health Foundation donors have funded projects that have saved lives and improved the quality of life for thousands of individuals and families.

If you have more questions about how donations are used, please contact us at [email protected].

7. How do I donate to support a participant or a team?

• Click on Donate
• Search the person’s first or last name or team name
• Click Search
• Click on the person or team to go to their Giving Together fundraising page
• Click on Donate

Thank you for helping to advance care, wellness and research in Calgary!

8. Will I receive a tax receipt for my donation?

Yes, donations of $10 or more are tax receipted. Tax receipts will be emailed to you promptly after you make your online donation. If you choose to donate by cheque, tax receipts will be mailed to you once the payment has been processed at our office.

Cheques may be mailed to 800-11012 Macleod Trail SE, Calgary, AB T2J 6A5.

Please note Giving Together and the name of the person or team you are sponsoring in the memo line of the cheque, so we can include your donation in the online fundraising results.

9. I haven’t received a tax receipt for my donation. What should I do?

We would be happy to assist you. Simply email us at  [email protected] or give us a call at 403-943-0615.

10. I entered the wrong donation amount? How do I fix it?

We’ve got you covered! Please email us at [email protected] or give us a call at 403-943-0615. We will make the correction for you.

If a tax receipt was already issued for the incorrect donation amount, you will be asked to delete or destroy your copy of the receipt, and a new one will be issued for you.

11. I have received cash/cheque donations. What should I do with them?

• Click on Login and enter your account's username and password
• Click on Enter donation
• Enter the contact information for the donor and gift information
• Choose the payment type
• Click Add
• Add another gift, or log out

Once you refresh your fundraising page, the gift will show up as part of your fundraising goal.

Note: We prefer and encourage you not to send cash via mail. Consider taking the cash to the bank and getting a money order or writing a cheque from your personal account.

Fundraising page centre

12. Help, I forgot my password or having trouble logging in.

The fastest way to fix the issue is to request a new password. Click on Forgot username and/or password on the login page. Then follow the steps to request a password reset.

Still having trouble? Send us an email at [email protected].

13. How do I change my online fundraising goal?

• Click on Login and enter your account's username and password
• Select your page
• Click and edit your Fundraising goal
• Under your goal amount click on Change
• Enter the new goal amount
• Click Submit

14. How do I change the picture on my personal fundraising page?

• Click on Login and enter your account's username and password
• Select your page
• Select Update banner on the top image on your page
• Click the + sign
• Add image to your library
• Select the image for your page
• Click on Choose file button and find the picture you want to use
• Click Save/Upload

15. How do I change the messaging on my fundraising page?

• Click on Login and enter your account's username and password
• Select your page
• Here you can update your page title and the messaging
• Click the Save button

16. How do I send an email to my personal network?

If you want to use a pre-written template:

• Click on Login and enter your account's username and password
• Click on the Email tab
• Enter your future supporters’ names and email addresses in the To: field
• To enter multiple email addresses, use a comma in-between addresses
• Select a template
• Then hit Send at the top of the page

If you want to write your own email:

• Log into your participant centre
• Click on the Email tab
• Enter your future supporters’ names and email addresses in the To: field
• To enter multiple email addresses, use a comma in-between addresses
• Enter your subject line in the Subject field
• Write your email
• Then hit Send at the top of the page

17. Can I send a Thank You email to my donors?

Absolutely, and we definitely encourage you to do so.

• Click on Login and enter your account's username and password
• Click on the Email tab
• Add/Import your contacts
• Personalize your message
• Preview and send your message

18. How do I post my personal fundraising page link to my social media platforms?

• Click on Login and enter your account's username and password
• On the right-hand side click the Facebook or Twitter icon
• Log into your social media account
• Add a personal message to the post (optional)
• Click Share button